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Name: RedFerns Tech
Address: IN

Our Services

Transforming business challenges into scalable digital solutions.

CRM & ITSM Solutions

Streamline customer management and IT service operations with scalable CRM and ITSM solutions.

Ticketing Systems

Centralize support requests, automate service workflows, and improve ticket resolution and visibility.

Full-Stack & Web Development

Build scalable, secure, and high-performance web applications using modern technologies.

Mobile App Development

Create engaging mobile and cross-platform applications designed for performance and usability.

AI, Data Science & Machine Learning

Apply intelligent models, analytics, and machine learning to turn data into actionable business insights.

Our Projects

Ideas become innovations when they are brought to life.

Delivered AI-driven solutions across real estate, education, and analytics domains, including intelligent sales assistants, multilingual learning chatbots, and predictive models. Built scalable systems using AI, RAG, and machine learning techniques to automate workflows, improve user experiences, and generate actionable insights. Leveraged modern technologies to solve business challenges and drive measurable outcomes.

Lean-K Solutions

AI-powered real estate sales, conversational CRM, and intelligent broker assistance

Developed an end-to-end AI-powered real estate solution for Lean-K Solutions to support the complete sales journey from lead qualification and property discovery to customer engagement and sales assistance. The solution combines AI agents, conversational AI, RAG, CRM integration, intelligent recommendations, and real-time sales assistance to help real estate professionals automate routine activities and make faster, data-informed decisions.

Cultivating Literacy

Multilingual AI chatbot for enhanced learning experiences

Developed an AI-powered learning solution for Cultivating Literacy to make educational resources more accessible, personalized, and easier to navigate for young learners. The solution was designed around the organization’s focus on early literacy, individualized learning, family engagement, and multilingual education, providing intelligent assistance to students while supporting parents and coaches with meaningful learning insights. The platform combines Retrieval-Augmented Generation (RAG), multilingual language capabilities, and AI-powered reporting to improve resource discovery and support personalized learning experiences for students aged 6–10.

ALGARIZM LTD

Customer Lifetime Value prediction using an automated machine learning pipeline on GCP

Built an event-driven, automated ML pipeline on GCP to process Apple Search Ads data and generate Customer Lifetime Value forecasts across 30-day, 90-day, 180-day, and 13-month horizons. Developed a hybrid LightGBM classification and regression approach to estimate payment probability and expected revenue, improving long-term forecast stability and calibration across multiple prediction windows.

SMK

Time series forecasting for predictive analytics

Developed and evaluated AI-driven time series forecasting models for SMK to identify reliable predictive approaches across AMLD and Traditional survey datasets. The solution focused on understanding historical data patterns and selecting forecasting techniques that could provide accurate predictions for different data characteristics. Multiple forecasting approaches, including SARIMA and Prophet, were systematically evaluated and optimized to improve prediction quality and support data-driven forecasting.

Baltimorehealthanalytics

AI-powered document intelligence, data extraction, machine learning, and predictive analytics

Developed a comprehensive suite of AI and machine learning solutions for document intelligence, structured data extraction, predictive analytics, and model evaluation. The solutions combine LLMs, RAG, NLP, PySpark, Databricks, XGBoost, and automated validation to transform complex documents and business data into structured, reliable, and actionable insights.

Paulo

Advanced multilingual RAG solution for document intelligence

Developed a specialized Retrieval-Augmented Generation (RAG) pipeline for Brazilian Portuguese to enable reliable question answering over complex PDF documents. The solution combines deep-learning rerankers with Parent Document Retrieval to improve the relevance and precision of retrieved information before generating responses.

ServiceObjects

AI-powered FullName classification using machine learning and rule-based validation

Developed an ensemble-based FullName classification model by combining rule-based validation with machine learning techniques. The solution was built using Python and leveraged scikit-learn and pandas for data processing and model training. Features such as token structure analysis and noise filtering were incorporated to improve classification accuracy and reliability.

NewGrid Consulting

ML-driven ERCOT energy market forecasting for ancillary services and energy storage bidding behavior

Developed end-to-end ML forecasting pipelines for the ERCOT wholesale electricity market, covering Ancillary Services and Energy Storage Resource bidding behavior. Built forecasting systems for Price/MW offer curves and ESR bid curves using telemetry processing, feature engineering, CatBoost models, recursive forecasting, and dynamic validation.

FOUNT

Forecasting model benchmarking and evaluation for ERCOT Energy Storage Resource bid-curve forecasting

Evaluated FOUNT’s automated forecasting platform for ERCOT Energy Storage Resource (ESR) bid-curve forecasting and benchmarked its models against a custom-built CatBoost forecasting pipeline. Performed time-based out-of-sample evaluation across a 168-hour forecasting horizon using MAE and curve monotonicity to assess model accuracy and forecasting behavior.

Showcasing innovative platforms that leverage modern web technologies and artificial intelligence to solve real-world challenges in education and real estate. From empowering personalized learning experiences to transforming customer engagement through AI, our solutions are built with scalability, automation, and user-centric design at their core. Each project reflects our commitment to delivering intelligent, high-impact digital experiences.

Cultivating Literacy

Learning management portal for students, parents, and coaches

Developed a scalable, user-centric eLearning platform for Cultivating Literacy, supporting personalized learning and engagement across students, parents, coaches, and administrators. The platform combines learner management, student plans, curriculum-aligned resources, scheduling, and role-specific workflows using React.js, FastAPI, and PostgreSQL.

Rena AI Platform

AI-powered real estate sales and customer engagement platform

Developed Rena, an AI-powered real estate sales and customer engagement platform designed to streamline the journey from lead generation to sales closure through intelligent property discovery, customer engagement, sales automation, scheduling, and market intelligence.

Showcasing automation and IT service management solutions built to streamline operations, improve reporting, and enhance business efficiency. Our solutions leverage platforms like Freshservice and Power Automate to automate workflows, integrate systems, and deliver actionable insights through customized reporting and dashboards. From IT service automation to enterprise reporting, we help organizations simplify processes and improve operational visibility.

PipelinesIQ

Salesforce lead automation and WhatsApp engagement for real estate

Implemented a Salesforce-based lead automation and engagement solution for a real estate client by integrating Facebook Lead Ads with Salesforce and DoubleTick WhatsApp. The solution automatically captures and synchronizes incoming leads in real time, enables immediate communication with new prospects, and automates key lead management workflows. By connecting lead acquisition, communication, assignment, tracking, and follow-up activities, the solution helps sales teams respond faster and manage prospects more efficiently.

SecurityForce

Real-time Salesforce and SecurityTrax integration

Implemented an integration between Salesforce and SecurityTrax to enable seamless bidirectional data exchange and real-time synchronization. The solution uses a custom Lightning Web Component to send data from Salesforce to SecurityTrax, retrieve external information, and synchronize updates back into Salesforce. Automated synchronization workflows help maintain consistent data across both platforms while improving operational efficiency.

All CNC

Email-driven automation for Salesforce record creation

Implemented a Salesforce Apex Email Service to automatically process incoming emails and extract structured JSON data from attachments. The solution transforms the extracted information into Salesforce records, including Contacts, Opportunities, and Opportunity Line Items, through automated parsing and data mapping. By connecting email inputs directly with Salesforce record creation, the solution reduces manual data entry and streamlines business processes.

954 Capital

CRM integration and business process optimization using Salesforce and connected platforms

Implemented Salesforce integrations with PeopleFinder Pro, SMS Magic, DataTree, Heroku, and Odoo to streamline contact enrichment, lead communication, real-time data synchronization, and business workflows. The solution improved data consistency, reduced manual effort, and optimized day-to-day CRM operations.

CACFP

Salesforce platform for reimbursement and business process automation

Developed and maintained a Salesforce-based solution to manage customers, reimbursement processing, bulk email communications, and other core business processes. The solution uses Salesforce and custom Lightning Web Components to support day-to-day operations and improve the efficiency of business workflows and user activities.

Corel

Salesforce administration and platform support

Managed and supported the Salesforce organization to ensure the platform remained reliable and aligned with ongoing business requirements. The work focused on maintaining the Salesforce environment and providing continued platform support for day-to-day business operations.

Crossroads

Document generation and e-signature automation

Implemented document automation for Crossroads by creating automated processes to generate documents using Nintex, store the generated documents securely in DocuWare, and support electronic signatures through DocuSign. The solution streamlined the document processing lifecycle and reduced manual effort involved in document generation and signing.

Security Force

Custom Lightning Web Components for business automation

Developed a series of custom Lightning Web Components to support business processes and improve productivity within Salesforce.

GTTB Technologies

CRM and website integration solutions

Contributed to Salesforce implementation and integration with a WordPress-based website. The solution supported CRM processes, data synchronization, and business workflow enhancements to improve customer engagement and operational efficiency.

Berkman Financial

Multi-platform CRM and marketing automation

Implemented and enhanced CRM and marketing processes across Salesforce, SFMC, and GoHighLevel to support automation, customer engagement, and campaign management.

Flexera

Salesforce Service Cloud implementation and support

Worked on Salesforce Service Cloud to enhance customer support operations through service process improvements, automation, case management, and platform customization.

Neon Monki

Salesforce-powered web, commerce, automation, and revenue intelligence platform

Developed and enhanced a Salesforce-powered platform with React and REST API integration, quotation and payment automation, Shopify order synchronization, marketing attribution, revenue analytics, and AWS cloud storage to streamline sales and customer operations.

VestaHome

Salesforce automation, integrations, and reporting for staging and interior design operations

Enhanced the VestaHome Salesforce platform with automation and integrations for scheduling, agreements, notifications, case routing, sales reporting, and Google Sheets synchronization to improve operational efficiency and data visibility.

Wertz

Data cleansing and property-contact mapping for CRM migration

Performed data cleansing, duplicate removal, property updates, and contact-to-property mapping using Excel to prepare accurate CRM data for Salesforce integration.

The Energy Project

Salesforce and QuickBooks integration for financial automation

Integrated Salesforce with QuickBooks to automate project and estimate creation from Opportunity data and streamline financial operations.

ExamWorks

Secure document management and AI-powered insights platform

Integrated Salesforce with Azure Blob Storage through MuleSoft, added AI-powered document summarization, and implemented secure file sharing with password and OTP protection.

Goldbridge Insurance Services

Commercial insurance brokerage lead automation using Outlook, Zapier, and Salesforce

Automated the process of capturing leads received through Outlook email attachments for Goldbridge Insurance Services. The solution used Zapier to retrieve lead lists attached to incoming Outlook emails and automatically create Lead records in Salesforce, reducing manual data entry and improving consistency in lead management.

CProgress

Salesforce Data Cloud integration and automated data management

Developed and configured Salesforce Data Cloud flows to support automated data updates within Data Cloud. The solution focused on streamlining CRM data management by using Salesforce automation to maintain and update data efficiently within the Data Cloud environment.

Magic Billion

Salesforce automation, document management, RM migration, SLA management, lead capture, student communication, and workflow optimization for candidate lifecycle operations.

Enhanced and optimized the Magic Billion Salesforce platform by implementing document generation and eSign integration with Melento AI, integrating Facebook Lead Ads with Salesforce through webhooks, building automated WhatsApp communication using customized templates, developing an RM Migration & Deactivation Dashboard, designing a configurable SLA and milestone framework, and cleaning up and migrating existing automations to the new architecture.

Dodge Industrial

Automated Salesforce document generation using Titan Forms integration

Developed an automated document generation solution for Dodge Industrial by integrating Salesforce with Titan Forms, enabling dynamic document creation using Salesforce data, reducing manual document preparation, and improving overall workflow efficiency.

TechStyle

Freshservice ITSM implementation and workflow automation

Implemented Freshservice ITSM to streamline service management, automate employee and contractor workflows, and improve service delivery.

BrilliantEarth

Power Automate solutions for reporting and business automation

Automated reporting and operational workflows using Power Automate, integrating data from multiple systems to generate management reports, dashboards, and presentations.

Vertex Security

CRM reporting and dashboard development using SQL

Created reports and dashboards within the Halo PSA CRM using SQL to transform CRM data into structured and actionable business insights.

Berkman Financial

GoHighLevel CRM marketing automation and lead nurturing.

Configured and implemented GoHighLevel (GHL) marketing automation workflows to support lead nurturing and customer engagement. Designed email and SMS campaigns with scheduled touchpoints based on specific days in the customer journey, created email templates and landing pages, implemented lead scoring based on email opens, clicks, and replies, synchronized lead and opportunity updates with Salesforce, and automated recurring monthly newsletter campaigns.

Scobis Millwork

End-to-end Zoho CRM automation for lead management, deal processing, post-sale execution, and business operations.

Implemented and configured end-to-end Zoho CRM workflows for lead capture, consultation scheduling, deal management, and post-sale tracking. Automated email, SMS, and task-based follow-ups, integrated Zoho CRM with QuickBooks and DocuSign through Zapier, developed a custom Project module for post-sale execution, and implemented scheduled Deluge functions with complex conditional business logic.

954 Capital

Odoo CRM implementation, integrations, property management, and Salesforce-to-Odoo migration

Implemented and configured Odoo for 954 Capital by setting up development and production environments, integrating PeopleFinder Pro, Broward County API, and Data Tree, developing custom property management modules, automating project creation from CRM conversions, and migrating business processes and data from Salesforce to Odoo.

Our apps in Salesforce App Exchange

Transforming business challenges into powerful Salesforce solutions that extend capabilities, simplify processes, and drive productivity.

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Certifications

Continuous learning, validated expertise, and industry-recognized certifications that reflect our commitment to excellence.

Our Clients and their Testimonials

Discover what our clients have to say about their journey, collaboration, and the value we've delivered through technology.

Al Edmond

Information Technology Manager at The Energy Project

I had the pleasure of working with Rohit Kumar and his team on a Salesforce–QuickBooks integration project. They delivered quality work and demonstrated strong technical expertise throughout the engagement. What really set them apart was their patience and professionalism — they took time to address our needs carefully and made sure we were comfortable at every stage. I'd highly recommend Rohit and his team for any integration project.

Avi Azoulay

Owner at Lux Awnings

We engaged this partner to help transition our organization from Salesforce Classic to Lightning while customizing the system to better fit our day-to-day operations. From the beginning, they demonstrated a strong understanding of both platforms and guided us through the process with clear communication and practical solutions. What stood out most was their responsiveness and willingness to work closely with our team. We’ve been in constant communication, making adjustments in real time, and they’ve been flexible and proactive in implementing changes that align with how we actually run our business. For anyone considering working with them, I would recommend being actively involved in the process, as they are very collaborative and adapt quickly to feedback. Overall, it has been a very positive experience, and we appreciate their hands-on approach and commitment to getting things right.

Alisa Frank

Project Manager at Amskills

I hired Rohit K. to export our company's data from Salesforce to Zoho and his team was exceptional in making the transition. I appreciate the many hours that they put in to build out our new CRM. Exceptional professional work and understanding. Thank you, Rohit!

Christopher Lee Boon

VP of Sales at Showroom

I have been hiring SFDC Engineering teams on Upwork since 2015. Rohit and Shashank at RedFerns are undoubtedly one of the best duos I've worked with. Their company, RedFerns, has a strong US presence online (eg. reviews, reputation, biz address, etc.), they are punctual to hit deadlines and show up for weekly calls, they come prepared, and they turnaround work quickly. I'm excited to see what the rest of their team is like to work with as well. Thank you, guys!

Chad Tindle

Sr. Director, IT Operations at TechStyle

We hired Rohit and team to assist with maintaining FreshService and to that extent they have succeeded. Rohit and team are punctual to meetings, meet our deliverable deadlines, and work around our schedule when necessary. Would highly recommend for any of your FreshWorks/Freshservice needs.

Brian Cardozo

VFounder and CEO of 954 Capitals

Working with Rohit has been an exceptional experience. His professionalism, expertise, and dedication have greatly contributed to our projects. Rohit successfully handled the installation and configuration of Odoo, ensuring a seamless migration from Salesforce without any interruptions in service. His ability to juggle complex requirements, such as maintaining API connectivity and setting up distinct tabs in Odoo, showcases his deep technical knowledge and problem-solving skills. I highly recommend Rohit for any technical projects involving system migrations, API integrations, or any other complex IT needs. His expertise and dedication will undoubtedly bring great value to any team or project.

David Nelson

Director of Software Development at CrossRoads

I'm happy to recommend Rohit's services as a Salesforce Developer/Architect. We recently brought him on board to tackle several development projects within our Salesforce instance, and he impressed us greatly. With his help we were able to accomplish multiple development projects in a matter of months.

Gheorghe Ciobanu

Founder & CEO of PipelinesIQ

Rohit and his team have executed the workflow succesfully and I recommend them further.

Brian Cardozo

VFounder and CEO of 954 Capitals

Love this company! I don't know what I would do without this company, just exceptional customer service and talent.

Kaies Ben Hassine

Manager at Qatar Airways

Brilliant Functionality! This tool is simple to install and operate, providing an excellent preview of files with various extensions such as TXT, JPG, PPT, PDF, GIF, and PNG. It is particularly beneficial for individuals who manage numerous files and need thumbnail previews to efficiently locate the correct document without the need for excessive navigation.

Craig Sullivan

IT Project Lead at Security Force Inc

Exactly what we needed! Awesome team at RedFerns Tech! Our team used to have to click thru each file to find the image we were looking for, now we can scan thru files extremely quickly. We love this app!

Christopher Lee Boon

VP of Sales at Showroom

RedFerns is a great team to work with across many engineering areas. Highly recommend them!

Tre Medina

Manager at Vesta

Great work on all that was requested. Very detail oriented on the original job scope and offered improvements on top of the work. Shashank and his team were helpful in getting a long time consuming project to a launchable place. Thanks!

Jonas Shaefer

Director of Engineering at ServiceObjects

We needed to start integrating some Machine Learning processes into our software and hired Pranali both as a teacher and model builder. She helped us learn better techniques for building, testing and running models and is helping us build better models and improve our training data as well. We have really enjoyed working with Pranali!

Scott Kliger

Project Manager at Move Concierge

Rohit was outstanding. Our project got completed on time and on budget. He was very flexible and understood the dynamic nature of our business and was accommodating to our needs. We would happily work with him in the future.

Yash Patel

Manager at Flexera

Selva was an outstanding Salesforce Admin to work with. From day one, Selva was proactive, knowledgeable, and incredibly helpful in resolving tickets efficiently and accurately. His deep understanding of Salesforce made a significant impact on our workflows. What stood out most was how easy it was to collaborate with Selva, always clear in communication, responsive to requests, and willing to go the extra mile to ensure everything ran smoothly. I highly recommend Selva to anyone looking for a reliable and skilled Salesforce professional.

Christine Altman

IT Project Lead at Brilliant Earth

I've had the opportunity to work with Rohit and the RedFerns team, and they have been exceptional. They consistently deliver projects ahead of schedule, which has greatly helped us stay on track. Their deep knowledge and expertise in their field are evident in every task they take on. Not only are they highly skilled, but they are also always willing to lend a hand whenever needed, making them fantastic to collaborate with. I highly recommend them for any project, as they consistently go above and beyond.

Victor Adams

Director of IT at NCTE

Rohit did an excellent job configuring the Salesforce and Zapier integration for our Square setup. He quickly understood the requirements, mapped the cart data accurately, and ensured the workflow functioned as expected. His Salesforce expertise and clear communication made the process smooth from start to finish. I highly recommend Rohit for any Salesforce or integration projects.

Andreas Remy

Founder and CEO of NeonMonki

RedFerns Tech did an amazing job for us! We asked them to build a Custom Quote UI, and connect it to our existing Salesforce system. Rohit and his team had clear communication throughout the whole process, which made everything so much easier. They were really good at everything. They built the whole app from scratch, making sure it worked perfectly on all sides (that's the full-stack part). The AI part of the app is super smart and helps us create quotes much faster and more accurately. What really impressed us was how well they handled the Salesforce connection. It was smooth and easy, and everything talks to each other just right. Thanks to RedFerns Tech, our team can now work much more efficiently. If you need someone who knows their stuff when it comes to AI, building web application, and working with Salesforce, these are your people. I definitely recommend them!

Kris Wertz

Chief Operating Officer at Wertz Real Estate

Rohit and his team have been exceptional to work with. They approach every step with patience, precision, and a clear commitment to understanding our goals. We have truly enjoyed collaborating with them to build a customized Salesforce system that aligns seamlessly with our company's needs. Their dedication and willingness to go above and beyond have exceeded our expectations.